Privacy Policy

Effective Date: January 1, 2025

Water Damage Pros Colorado respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep this simple and straightforward because we want you to feel confident when you reach out to us.

Information We Collect

When you contact us by phone, email, or through our website forms, we collect the information you give us. That includes your name, phone number, email address, property address, and details about the water damage or plumbing issue you are facing.

We also collect some information automatically when you browse our website. This includes your IP address, browser type, device type, pages you visit, and the time you spend on each page. This helps us understand how people find and use our site.

How We Use Information

We use your contact information to respond to your request, schedule a visit, provide an estimate, and keep you updated about your job. If you call us, we use your phone number to reach you about your service.

We use website usage data to improve our site, make it easier to navigate, and understand which services people are most interested in. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the site remember your preferences and understand how you interact with our pages.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools collect information sent by your browser as part of a web page request, such as cookies and your IP address.

We may also use third-party services for advertising and remarketing. These services may show you ads based on your previous visits to our website. You can opt out of personalized advertising through your browser settings or the ad network's opt-out tools.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share your information only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only to the extent needed to perform their work.

We may disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger. In those cases, we take steps to protect your information.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required by law to keep it.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encryption where appropriate, and limiting access to your information to employees who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

User Rights

You have the right to request access to the personal information we hold about you, ask us to correct any inaccuracies, or request that we delete your information. You can also ask us to stop sending you marketing communications at any time.

To exercise any of these rights, contact us using the information below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

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